Ivy League
Customer Experience in the Digital Age
Columbia Business School
Why this lecture is in the course
Designing the conversation: experience across touchpoints, including the inbox
- Runtime
- 30 min
- For attendance
- 15 min
- Source
- Ivy League
You are auditing — watch as much or as little as you like. Nothing is recorded.
Columbia Business School
Designing the conversation: experience across touchpoints, including the inbox